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    Frequently Asked Questions

    There are many questions that come up when you or a loved one are admitted to a medical facility. We hope the answers to these frequently asked questions will help answer some of your questions. If you still have questions, please telephone us at 415-600-6000.

    What are visiting hours?

    Family members and friends are always welcome to visit. Our official visiting hours are 11:00 a.m. to 8:00 p.m. However, these times may vary depending on medical necessity. Please check with the nursing unit you are visiting.

    Please do not smoke in patient rooms or anywhere in the Medical Center. Smoking is permitted only in those areas identified by posted signs.

    People with colds, sore throat or any contagious diseases should not visit patients.

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    How do I send a card to a patient?

    Send all correspondence to the attention of the patient to the appropriate hospital address and campus. It is important to always indicate the room number and put the patient's first and last name and on the envelope.

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    How do I telephone a patient?

    Call 415-600-6000 and ask for the patient by name. Privacy regulations, require a patient's first and last name before connecting a call to a patient's room.

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    When are the gift shops open?

    The gift shops are open Monday through Friday. The hours vary on each campus. Each gift shop carries a selection of personal items, flowers, greeting cards and gifts.

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    When is the hospital cafeteria open?

    The cafeteria hours are the same on each campus.

    Monday through Friday
    Breakfast 6:30 am - 9:30 am
    Lunch 11:30 am - 1:30 pm
    Dinner 4:30 pm - 6 pm
    The Salad Bar is available from 11:30 am - 6:30 pm

    Saturday and Sunday
    Breakfast no service
    Lunch 11:30am - 1:30 pm
    Dinner 4:30 pm - 6:30 pm

    There are no public cafeteria services available on the East Campus.

    The Pacific Campus cafe, located in lobby, is open from 8:30 a.m. to 4:30 p.m. Monday through Friday.

    Vending machines are available 24 hours daily. They are located near the cafeterias.

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    Where do I go for lost and found?

    For all lost or found items call the security office from a hospital telephone by dialing 415-600-0837.

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    Where can I obtain health education information?

    First, review any questions or concerns with your physician. After speaking with your physician there are several places you can obtain health information. These include:

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    I am concerned about hospital services, where can I find help?

    Call the Patient Relations Department at 415-600-3280; they will be able to assist or can direct your concerns to the proper party.

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    How can I find a Chaplain?

    Call the Chaplain's office at 415-600-3660. They are available for bedside consultation and guidance. To reach the on-call chaplains during off-hours, nights and weekends, dial the hospital operator and ask to have the on-call chaplain paged.

    Read more about our Spiritual Care Program.

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    Are there shuttles between hospital campuses?

    Yes. Shuttles are available on weekdays as a free service to all our patients and visitors. Depending on the route, they run every 10, 15, 20 or 30 minutes between:

    • California / Pacific

    • Davies / Pacific

    • Pacific / 633 Folsom

    • Japan Center / Pacific

    • California / Geary Mall Garage (16th Avenue)

    • Pacific / BART

    • St. Luke's / Davies

    • Pacific / Hotel Kabuki/ 1825 Sacramento / 1700 California Street

    • St. Luke's / Laguna Parking Lot / Davies

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