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    Services for Disabled Patients & Visitors

    Policy Statement: California Pacific Medical Center (CPMC) is committed to high-quality, accessible services. This includes ensuring that patients with disabilities have the same access to our facilities and services as patients without disabilities.

    Accessible Parking

    California Campus

    • 3838 California Street
    • 460 Cherry Street
    • 3905 Sacramento Street.
    Davies Campus
    • 45 Castro Street
    Pacific Campus
    • Clay Street Lot at the corner of Clay and Webster Streets
    • 2100 Webster Street
    St. Luke's Campus
    • San Jose Ave and Duncan Street
    • 3555 Cesar Chavez (Cesar Chavez: Cross street - Valencia) Building Entrance

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    Accesible Entrances (Wheelchair Access)

    California Campus (see also Directions & Maps for California Campus)

    • Corner of Maple and California Street.,
    • Corner of Cherry and California Street
    • Corner of Cherry and Sacramento Streets.
    Davies Campus (see also Directions & Maps for Davies Campus)
    • 45 Castro at corner of Castro and Duboce Streets
    • North Tower, main entrance
    Pacific Campus (see also Directions & Maps for Pacific Campus)
    • 2333 Buchanan Street
    • 2100 Webster Street
    St. Luke's Campus (see also Directions & Maps for St Luke's Campus)
    • Emergency Services at 27th Street and San Jose Ave
    • Monteagle Medical Center at 1580 Valencia: Cross street: Duncan)

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    Accessible Shuttle

    Wheelchair Accessible Shuttle at California and Pacific Campuses only
    Service is Monday thru Friday, 9:00AM to 5:00PM, excluding holidays.

    California Campus
    Service from Cherry Street Garage – 460 Cherry Street – To all buildings at the California Campus including 3698 California Street, 3700 California Street, 3838 California Street, 3801 Sacramento Street, 3905 Sacramento Street.
    For pick-up, call 600-6000 ext. 25330.

    Pacific Campus
    Service from Clay Webster Garage – 2405 Clay Street to all Buildings at Pacific Campus including 2360 Clay, 2340 Clay, 2351 Clay, 2333 Buchannan, 2324 Sacramento, 2329 Sacramento.
    For pick-up, call 600-6000 ext 7-2193.

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    Assistance for the Hearing Impaired

    • For American Sign Language Interpreter Services, please request assistance from your health care provider or call our Interpreter Services at 415-600-2818
    • For Assistive Listening Systems (Pocket Talkers), Call Campus Security at 415-600-0837 or ext. 60837
    • For an Amplified Telephone Handset, call Telecom Help Desk at 74000 or 888-888-6044

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    Assistance for the Visually Impaired

    For Braille, Large Print or Audio Format services, please request assistance from your health care provider.
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    Assistance for the Speech Impaired

    For American Sign Language Interpreter Services, please request assistance from your health care provider or call our Interpreter Services at 415-600-2818.
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    Accesible Equipment

    • For Assistive Listening Systems (Pocket Talkers), Call Campus Security at 415-600-0837 or ext. 60837
    • For Amplified Telephone Handset call Telecom Help Desk at 74000 or 888-888-6044
    • For Lift Equipment call the Lift Team at 64700 or Support Services at ext 67900 or Support Services at 415-600-7900 or ext 77900

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    Guide Dogs /Service Animals

    A Service Animal is any dog, individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

    The patient is responsible for arranging for someone to take care of the animal’s needs.

    Local Animal Care Resources


    • Pets Are Wonderful Support (PAWS)
      645 Harrison St, Suite 100, San Francisco, CA  94107
      Phone:  415-979-9550 Fax:  415-979-9269
    • CASS (Client Animal Support Services) Program
      Animal food and litter, Subsidized veterinary care, In-home animal care; dog walking, litter box changing, Transportation of animal to/from vet or groomer, Foster care
    • CAD (Client Advocacy) Program
      Counseling and advocacy services for disabled pet guardians having housing difficulties as a result of their pet/s.
    • PETS Unlimited - 24-Hour Emergency Care
    • 2343 Fillmore St, San Francisco, CA  94115
      415-563-6700
      Veterinarians and Animal Shelter, Neighborhood:  Pacific Heights
    • San Francisco SPCA
      2500 16th St, San Francisco, CA  94103
      415-554-3000
    • San Francisco Animal Care and Control
      415-554-6364

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    Questions & Concerns

    Access to Facilities & Services
    If you have questions, concerns or comments, please contact California Pacific's Disability Access Coordinator at 415-600-7ADA (415-600-7232).

    Patient & Customer Relations Department
    If you have any question or concern about our services, please contact the Patient & Customer Relations Department at cpmcptrela@sutterhealth.org. We're here to help.

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