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Patient Financial Services

For Billing Questions call 1-800-710-7721 or 415-600-7100 or e-mail cpmcpfsbill@sutterhealth.org us with your question.

Patient Registration and Accounting Services fall under the umbrella of Patient Financial Services. We are extremely proud of our organization and are pleased that you and your physicians have selected us for your care. We consider it a privilege as well as a responsibility to make sure that every patient has a positive experience with our organization.

Patient Billing | Financial Assistance Program (Charity Care) | Physician Billing | Contact Patient Financial Services

Patient Billing

Your initial registration is the first phase of your health care experience at California Pacific and billing through the Patient Accounting Services department should be your final phase. To help ensure all phases of your health care experience are positive, we would like to provide you with information to help you understand the complexities involved in health care insurance billing.

Two items are essential for prompt and accurate billing to your insurance company. Please bring this information with you:
Your insurance card or information, and your insurance prior authorization for your service or procedure

The Patient Account Services Department processes and submits all hospital-based charges to your primary and secondary insurance companies, based on the information provided at registration. If need to update or change your insurance information, please contact the Patient Account Resolution Unit as soon as possible.

You may contact your assigned Patient Account Representative by calling 415-600-7280 or e-mail us at cpmcpfsbill@sutterhealth.org.

For last names beginning with A - D ext. 37281

For last names beginning with E - H ext. 37282

For last names beginning with I - M ext. 37283

For last names beginning with N - S ext. 37284

For last names beginning with T - Z ext. 37285

You will receive a billing statement after your insurance has paid their portion of the bill. Please be aware that the medical center billing statement does not include any physician’s professional fees.

Your inpatient hospital bill or outpatient hospital bill may include some of the following charges:

Inpatient only Per day room charge (includes nursing, meals, TV, local telephone)

Laboratory processing (the fee charged by the doctor who interprets your lab test is not included)

Radiology processing (the fee charged by the doctor who interprets your x-ray is not included)

Surgical suite (the surgeon fees are not included)

Anesthesia supplies (the anesthesiologist fees are not included.)

Emergency room (the physician fees are not included)

Pharmaceutical supplies

General medical supplies

Financial Assistance Program (Charity Care)

We are a not-for-profit Medical Center, and recognize that medical bills are usually unexpected, and frequently unaffordable. Because of this, we have an active Financial Assistance Program also known as Charity Care. This program is designed to help patients that have no, or limited insurance, with their bills. Financial Assistance is based on income, assets, and other factors.

If you would like more information on our Financial Assistance Program, please call our Patient Account Resolution Unit at 415-600-7280 or e-mail us at cpmcpfsbill@sutterhealth.org for an information packet and application.

Physician Billing

Separate from your hospital bill , you may receive billing statements from treating physicians. In some instances, these treating physicians may be involved in your care, but may not have seen you in person. For example, a pathologist may interpret a laboratory test related to your treatment, but may not be required to see you in person in order to read the test and render a diagnosis. In this case, the hospital would provide your insurance information to the pathologist, who is indirectly involved in your care, and who would bill you separately for professional services.

Whenever protected health information is shared under this type of circumstance, it is always done on a “minimum necessary” basis, which means that only a minimum amount of information will be provided by California Pacific to accomplish the billing process.

Other examples of physician-specialists who might be indirectly involved in your care as described above, include:

Anesthesiologist

Assistant Surgeon

Pathologist

Primary Physician

Surgeon

Physician Specialists

Radiologist

Each physician maintains a separate and private billing service and some of these physicians may not be contracted with your insurance company. If you have any questions when you receive a professional billing statement, please contact the physician’s billing service by calling the telephone number that is printed on the statement.

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Contact Patient Financial Services

Customer Service Phone Number:
1-800-710-7721
415-600-7100

Location:
One Concord Center
2300 Clayton Road
Suite 700
Concord, CA 94520

Mailing Address:
Sutter West Bay – Patient Financial Services
P.O. Box 7999
San Francisco, CA 94120
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