Skip Navigation

Display Mode:

  • Choose Default Style
  • Choose High Contrast
CPMC Sutter Health
  • Home
  • Employment
  • About CPMC
  • Quality
  • Find a Doctor
  • Services
  • Health Information
  • For Health Professionals
  • Giving & Volunteering
  • Directions
Section TitleServices
  • Services Directory
  • Search Services
  • Quality Measures & Outcomes
  • Find a Doctor
  • Classes & Events
  • Cancer Services
    Main content

    Billing Questions

    We thank you for choosing Sutter Health for your hospital services. We consider it a privilege as well as a responsibility to make sure that every patient has a positive experience with our organization.

    Contact
    CPMC Patient Financial Services
    Tel: 1-800-710-7721 or 415-600-7100

    E-mail : cpmcpfsbill@sutterhealth.org

    If you have billing questions for Sutter Pacific Medical Foundation services, please contact:
    Sutter Physician Services (Billing Office)
    P.O. Box 255567
    Sacramento, CA 95865
    (866) 681-0739, Customer Service

    • Hospital Bills Online
    • Hospital Billing Information
    • Physician Billing
    • Contact Patient Financial Services

    Hospital Bills Online

    Sutter Health Online Bill PayOpens new window is simple, secure and convenient! This business system allows you to:

    • Review your hospital charges, request an itemized statement, change insurance information and/or update your address and phone number.

    • Manage your account online by making monthly payments, establish a payment plan or request information.

    Back to top

    Hospital Billing Information

    This information is intended to help our patients to understand our billing process and the discounts and financial assistance that Sutter Health offers to qualified patients.

    • Important Billing Information for Patients Opens new window
    • Discount PoliciesOpens new window
    • Billing/Financial AssistanceOpens new window
    • Financial Assistance Application
    • MediCal ApplicationOpens new window
    • Medicare Updates & FAQsOpens new window

    Back to top

    Physician Billing

    Separate from your hospital bill , you may receive billing statements from treating physicians. In some instances, these treating physicians may be involved in your care, but may not have seen you in person. For example, a pathologist may interpret a laboratory test related to your treatment, but may not be required to see you in person in order to read the test and render a diagnosis. In this case, the hospital would provide your insurance information to the pathologist, who is indirectly involved in your care, and who would bill you separately for professional services.

    Other examples of physician-specialists and others who might be indirectly involved in your care include anesthesiologists, pathologists, radiologists, primary physician, surgeons. Each physician maintains a separate and private billing service and some of these physicians may not be contracted with your insurance company. If you have questions when you receive a professional billing statement, please contact the physician’s billing service by calling the telephone number that is printed on the statement.

    Back to top

    Contact Patient Financial Services

    Customer Service Phone Number:
    1-800-710-7721
    415-600-7100

    Location:
    One Concord Center
    2300 Clayton Road
    Suite 700
    Concord, CA 94520

    Mailing Address:
    Sutter West Bay – Patient Financial Services
    P.O. Box 7999
    San Francisco, CA 94120
    Back to top

    • Your Patient Rights

    • Pre-register online for
      OB Delivery or Surgery Procedures.

    • Pay Hospital Bills OnlineOpens new window

    • Pay St Luke Health Care Center Bills OnlineOpens new window


    • About Our Sutter Health Network
    • Contact CPMC
    • Privacy Policy
    • Accessibility
    • Site Map

    © 2013 California Pacific Medical Center. All rights reserved. Sutter Health is a registered trademark of Sutter Health®, Reg. U.S. Patent. & Trademark office. CPMC serves patients from San Francisco, Marin, San Mateo, Oakland, Berkeley, Palo Alto, Santa Rosa, San Jose and the Bay Area.