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    Annual Summer Workshop in Clinical Ethics

    Summer Workshop XII

    Say It Right the First Time: A Blueprint for Communication in Ethically Challenging Situations
    Saturday, June 10, 2017

    Morning Session

    Building Essential Skills for Goals of Care Conversations – Lael C. Duncan, M.D.
    This session will address skills required for conducting effective goals of care conversations with patients from diverse backgrounds. Participants will gain knowledge on how to communicate clearly and openly while assisting patients to mutually create meaningful care plans and navigate ethically challenging situations. The session will focus on teaching a framework for discussing patient concerns when facing serious illness or at end of life.

    A Patient Centered Approach to Communicating Across Cultures – Julie Hanada, MA
    The workshop will emphasize a patient centered approach to cultural competence and will aid providers in understanding the impact culture has on a patient's communication and understanding of their illness and subsequent care. Participants will be educated in a cross cultural understanding of relevant skills, phrases and examples of appropriate communication behaviors with patients.The emphasis will be to learn a patient centered approach to communicating across cultures.

    Afternoon Session

    Practical Skills in Clinical Communication
    The afternoon session will focus on strategies for improved communication in the clinical setting.

    1. Best Practices for Difficult Clinical Situations | Learn best practice solutions for difficult patient situations. Ruchika Mishra, PhD.
    2. Implementing Effective Communication Tools: Caring for Challenging Patients | A discussion effective communication tools to build trust with challenging patients. Ana Tyler, JD, MA.
    3. Strategies for Delivering Complex Messages to Patients | Learn how to deliver complex messages to patients and families making health care decisions. Guillermo Palchik, PhD.
    4. Resolving Ethical Dilemmas: Complex Case Consultations | Identify steps to resolve ethical dilemmas in morally distressing clinical consultations. Shilpa Shashidhara, PhD.

    This workshop is geared to bioethicists, physicians, nurses, legal counsel, risk managers, chaplains, social workers, administrators, ethics committee members, patient advocates, attorneys, security staff and interested others.

    "Each year, bioethics committee members from both large and small hospitals in Northern California are treated to an excellent education opportunity, PMHV's annual Summer Workshop for Hospital Ethics Committees hosted at CPMC. The topics are always appropriate and timely. The presentations are case based and patient oriented. And there is always a time to collaborate and ask questions."
    Lynette R. Grandison, MD: Physician and Chair, Ethics Committee, Memorial Medical Centre, Modesto


    CEUs available: Medicine-6.5 CEUs, Nursing-7.0 CEUs, Social Work-6.5 CEUs.

    Agenda

    • 8:30 – 9:00: Registration
    • 9:00 – 9:10: Welcome and Introductions,William S. Andereck, M.D., FACP
    • 9:10 – 11:00: Building Essential Skills for Goals of Care Conversations, Lael C. Duncan, M.D.
    • 11:00 – 12:00: A Patient Centered Approach to Communicating Across Cultures, Julie Hanada, MA
    • 12:00 - 1:00: Lunch
    • Practical Skills in Clinical Communication
    • 1:00 – 2:00: Best Practices for Difficult Clinical Situations, Ruchika Mishra, Ph.D.
    • 2:00– 2:45: Implementing Effective Communication Tools: Caring for Challenging Patients, Ana M. Tyler, J.D., MA
    • 2:45 – 3:30: Strategies for Delivering Complex Messages to Patients, Guillermo Palchik, Ph.D.
    • 3:30 – 4:30: Resolving Ethical Dilemmas: Complex Case Consultations, Shilpa Shashidhara, Ph.D.
    • 4:30 – 4:45: Summary and Evaluations