Regional Referral Program
Assisting patients, doctors and health plans to meet their needs in a high-quality environment.
1-888-637-2762 | The Transfer Center | Specialty Physician Referrals | General Public Calls1-888-637-2762
What We Do
CPMC’s Regional Referral Program has seven primary functions:
The CPMC Regional Referral Program Call Center is open 24 hours per day, seven days per week. There are three types of referrals handled by this program:
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The Transfer Center
Call the Transfer Center at 1-888-637-2762. This center is operational 24 hours per day, seven days per week, with trained nurses collecting patient information, then contacting a CPMC specialty physician, bed control nurse, admission and finance department staff, case managers, and appropriate clinical staff.
The Transfer Center will facilitate the process, and also coordinate and/or arrange to meet the medically necessary transport services for the patient.
Please have the following information available when requesting transfer:
The Admitting Department will be notified of your patient’s pending admission.
Parents/responsible parties will be asked to come to Admitting to sign required admission documents.
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Specialty Physician Referrals
Normal hours of operation are Monday through Friday from 8:00 am to 4:30 pm. Referrals to specialty physicians may be requested by telephone (1-888-637-2762) or by fax (1-415-6002955). Please have the following information available when requesting physician referrals or consultations:
- Authorization number
- Patient name, address, telephone number, date of birth (includeing the insured's name and SSN if patient is a minor)
- Diagnosis/ICD-9 code
- CPT code(s)
- Specialty requested
- Reason for referral
- Referring physician or PPCP's name, address, phone and fax
To further expedite the referral process, you can fax the CPCC referral form to 415-600-2955 (24 hours/day).
NOTE: If you already have a Sutter user name and password, you may proceed directly to on-lone referral.
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General Public Calls
Normal hours of operation are Monday through Friday from 8:00 am to 4:30 pm. Referrals may be requested by telephone (1-888-637-2762). This service provides information to general public callers regarding CPMC clinical services/programs, and CPMC physicians.
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