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    What Our Patients Say About Us

    The following report shows the results of a survey conducted with patients at California Pacific where they were asked about their experiences with care during a recent overnight stay in the hospital.

    Notes:

    • Higher percentages are better.

    • Reporting period: April 2009 - March 2010

    • Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

    • Our Quality data is submitted to different reporting agencies in different ways. Data/information that appear on California Pacific's Quality web pages may be assigned either to individual or combined campuses at California Pacific based on a set of complex rules, such as hospital license numbers and Medicare identification numbers.

    Patient Satisfaction Chart: Data in table below

    Our Patients Say: April 2009 - March 2010
    IndicatorCampus:
    Pacific & California    		Campus:
    Davies    		Campus:
    St. Luke's    		National Average
    The Nurses Always Communicated Well74%73%66%76%
    The Doctors Always Communicated Well78%77%74%80%
    They Always Received Help As Soon As They Wanted65%55%56%64%
    Their Pain Was Always Well Controlled70%68%60%69%
    The Staff Always Explained About Medicines Before Giving It To Them62%54%54%60%
    Their Room And Bathroom Were Always Clean63%64%65%71%
    The Area Around Their Room Was Always Quiet At Night41%46%48%58%
    Yes, They Were Given Information About What To Do During Their Recovery At Home77%76%77%81%
    They Gave Their Hospital A Rating Of 9 Or 10 On A Scale From 0 (Lowest) To 10 (Highest)69%69%56%67%
    Yes, They Would Definitely Recommend The Hospital80%75%61%69%