What Our Patients Say About Us

The following report shows the results of a survey conducted with patients at California Pacific where they were asked about their experiences with care during a recent overnight stay in the hospital.

Notes:

  • Higher percentages are better.
  • Reporting period: Jan - Dec 2008
  • Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
  • Our Quality data is submitted to different reporting agencies in different ways. Data/information that appear on California Pacific's Quality web pages may be assigned either to individual or combined campuses at California Pacific based on a set of complex rules, such as hospital license numbers and Medicare identification numbers.

Percent of patients who reported that their nurses 'Always' communicated well. Jan - Dec 2008. Note: A higher percentage is better. Pacific/California campuses = 70%. Davies campus = 71%. St. Luke's campus = 68%. National Average = 74%. Percent of patients who reported that their doctors 'Always' communicated well. Pacific/California campuses = 76%. Davies campus = 77%. St. Luke's campus = 74%. National Average = 80%.

Percent of patients who reported that they 'Always' received help as soon as they wanted. Jan - Dec 2008. Note: A higher percentage is better. Pacific/California campuses = 57%. Davies campus = 53%. St. Luke's campus = 51%. National Average = 62%. Percent of patients who reported that their pain was 'Always' well controlled. Pacific/California campuses = 64%. Davies campus = 70%. St. Luke's campus = 62%. National Average = 68%.

Percent of patients who reported that staff 'Always' explained about medicines before giving it to them. Jan - Dec 2008. Note: A higher percentage is better. Pacific/California campuses = 58%. Davies campus = 55%. St. Luke's campus = 50%. National Average = 59%. Percent of patients who reported that their room and bathroom were 'Always' clean. Pacific/California campuses = 56%. Davies campus = 64%. St. Luke's campus = 66%. National Average = 69%.

Percent of patients who reported that the area around their room was 'Always' quiet at night. Jan - Dec 2008. Note: A higher percentage is better. Pacific/California campuses = 39%. Davies campus = 45%. St. Luke's campus = 52%. National Average = 56%. Percent of patients at each hospital bed who reported that YES, they were given information about what to do during their recovery at home. Pacific/California campuses = 77%. Davies campus = 73%. St. Luke's campus = 74%. National Average = 80%.

Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). Jan - Dec 2008. Note: A higher percentage is better. Pacific/California campuses = 66%. Davies campus = 63%. St. Luke's campus = 62%. National Average = 75%. Percent of patients who reported YES, they would definitely recommend the hospital. Pacific/California campuses = 75%. Davies campus = 73%. St. Luke's campus = 65%. National Average = 68%.