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    Learning About Your Health

    Patient Safety and Security in the Pediatric Unit & PICU

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    Important Patient Safety Tips

    Dear Parents,
    Here is helpful information to keep your child safe while he or she is in the hospital. You and your child are the center of the health care team. Make sure to take part in all aspects of care and that you speak up with concerns and questions.

    1. Make sure your health care provider checks your child's identity (I.D.).Your health care provider should check your child's I.D. band before giving any medicine, drawing blood or sending your child for tests, treatments or procedures.

    2. If your child is 13 years or under and staying in the Pediatric Unit, a second wrist or ankle band with a security tag/sensor will be placed on your child.

    3. Check the badge of all health care providers.Pediatric nurses and doctors have a teddy bear on their badge. Always ask the care provider to show you proper photo identification before going for tests and procedures.

    4. We are careful about who enters the Pediatric Unit and PICU to visit your child. At the time of admission, we will ask you to wear a purple I.D. band with your child's name on it so we can easily identify you as the parent. Visitors are allowed to visit your child only with your permission.

    5. Move around safely in the Pediatric Unit and PICU and at your child's bedside to prevent injury to yourself or your child:

      • Wear slippers or shoes whenever you are in the Pediatric Unit or PICU. Ask your care provider for assistance when you need it or if your child feels weak or dizzy.
      • Make sure the side rails are always up on the crib or bed when you leave or turn away from your child’s bedside even for a moment.
      • All children under two (2) years of age must sleep in a crib with the side rails up. Children 2-3 may be considered for a regular bed if that is what they use at home.
    6. Cleanse your hands with soap and water or alcohol based gel before and after giving care to your child. Upon entering the Pediatric Unit and PICU, please cleanse your hands thoroughly.

    7. Playroom Guidelines: For the health of all of the children we ask that you check before taking children into the playroom. The staff will confirm that anyone entering the playroom are free of any signs of illnesses: cough, runny nose, fever, rashes. See Playroom Guidelines for more information.

    8. Code Help: At CPMC, patient safety is our highest priority. Code Help is a way to provide our patients and families immediate access to help in an emergency when they feel they are not receiving adequate medical attention
      • When to call
        When a noticeable change occurs and if after speaking with the nurse or physician, you continue to have serious concerns on how care is being managed.

      • How to call
        Dial O
        from any hospital phone and say,
        “I’m calling to activate Code Help – Pediatrics.”

        Once activated, members of the Pediatric Rapid Response Team will arrive in your child’s room to assess the situation and address your concerns.
    9. Patient Concerns and Complaints: Anyone that has concerns, including but not limited to patient care and/or safety, may contact the Department Manager. You may also contact CPMC’s Patient Relations Dept. at (415) 600-2814. Someone will respond within 1 business day. You have a right to file a complaint without fear of retaliation.
      • You may also call our licensing agencies to report concerns. The Joint Commission Division of Accreditation Operations at (800) 994-6610 or at www.jointcommission.orgOpens new window and click on “Speak Up”.


    Note: This information is not meant to replace any information or personal medical advice which you get directly from your doctor(s). If you have any questions about this information, such as the risks or benefits of the treatment listed, please ask your doctor(s).

    Produced by the staff and physicians at California Pacific Medical Center in association with the Center for Patient and Community Education. Last updated: 11/13

    © 2013 California Pacific Medical Center