Paul May & Frank Stein Interventional Endoscopy Center Patient Comments
Read what patients say about the service they received at CPMC's Paul May and Frank Stein Interventional Endoscopy Center.
Dear Dr. Binmoeller,
My wife and I would like to take this opportunity to thank you and the entire IES staff for undertaking what was a difficult endoscopic procedure on me. As I reflect on the information you shared with us, it is clear to me that the procedure was a challenge for a variety of reasons, including the size and location of the polyp as well as other factors. Your willingness to use your knowledge and skill to successfully resect the polyp saves me from having to consider more drastic surgical options at this time. In closing let me thank you for your efforts on my behalf. It is comforting to know that I have access to a physician with your qualifications and skill. Please extend our thanks to your staff as well. They, too, made this as positive an experience and outcome as I could hope for.
-A.G. and C.G.
Dr. Bimmoeller, Thank you so very much for your time, interest and dedication to research that makes a HUGE difference in patients' lives. We are grateful for the time you spent before surgery to fully explain the procedure and of course, your skill in removing the growth. I consider it a miracle! - J.M.
Dear Dr. Binmoeller,
The words ‘Thank you’ do not convey the depth of appreciation I have for the medical care you provided me. For months I was under the impression that the only way to remove my polyp was to have part of my colon removed as well. I had chosen a surgeon and set the surgery date. The anxiety and stress this caused me and my family was significant. It was my good fortune to read about you and the work you do at CPMC. I immediately contacted your office and was accepted as a patient. Due to the prior unsuccessful attempts to remove my polyp and resulting scar tissue, you were not certain the procedure would be successful. When I received the good news that you were indeed able to remove my polyp I was relieved beyond words. Your medical skills are amazing. You have spared me from unnecessary surgery and all possible complications that entails. Your staff – all of them, were stellar in every way. They were professional, sensitive, and reassuring; never losing sight of how frightened and apprehensive those undergoing such a procedure can be. I am deeply and profoundly grateful to all of you. – D.P.
Dr. Binmoeller, you are the best doctor and everyone who works with you are very professional. Special thanks to anesthesia staff, after the procedure I did not feel any side effects. - M.V.
I can’t say enough good things about CPMC’s Interventional Endoscopy Services after being an esophageal endoscopy patient of Dr. Bhat’s five times since March 2011 with the final procedure in January 2012. It is a first-rate facility with a first-class professional and upbeat staff, who all seem to love their profession and where they work. There is no specific person for me to comment because literally every staff member with whom I’ve had contact is to be highly commended for their efficiency and quality of patient care. I have been an outpatient or inpatient in many hospital facilities for various reasons over my 80-year lifetime and the CPMC Interventional Endoscopy Services is the finest of them all. Many thanks to all of the staff for providing me with such caring and personal treatment over the past year. Every one of you are to be commended. - V.P.
My wife and I wish to thank Dr. Binmoeller for the excellent care we received from the Interventional Endoscopy Center staff. You provided us with successful outcomes that cured us completely. You and your team inspire trust and confidence and made us feel at ease. Your patient-focus approach at all phases of patient care is refreshing and makes you stand out among your peers. Your department operates seamlessly. We would like to comment Rochelle, Lily and Kate who made our trip pleasant each in their own way. Dr. Binmoeller, you are a great asset to the community, and we thank you for your care. - EJP
Thank you so very much for giving me life, initially by placing two stents in my bile ducts on June 15th and recently replacing them with new ones. My wife and I are very pleased with the outcome, the excellent assessment, and the improvement in my bile duct. We are grateful to you for your expertise, calm demeanor, willingness to listen, and your ability to answer all our questions and concerns. - P.D.
We were almost literally "blown away" by the care and treatment I received from Dr. Binmoeller and his team (especially R.N. Tom). I can not thank you all enough. It was off the charts great. - D
You found my pancreas cancer one year ago. Dr. John Rabkin performed the Whipple procedure on me October 17, 2008. To say the least it was a terrifying experience for me, as I was aware of the grim statistics, but it was you and your words that I keep in my mind all the time.
You were the third doctor to perform and ERCP (it was Dr. Rengstroff in Redwood City, Sequoia Hospital who referred me to you) and you are the one who found the cancer. I was still asleep, but I clearly understood when you said “you have a cancer, it’s curable and you will be better by the end of the year.” Whenever I get scared I just remember you voice and words, and I pull myself together, because I believe in you!
I have completed my chemotherapy, radiation therapy and am now back at work full time as a paralegal at Genentech, and I feel wonderful. I have had three CT scans, and they show no evidence of disease!
Thank you so very much, Dr. Binmoeller for you compassion and kind words. – P.T.
I was one of Dr. Binmoeller’s patients and every moment of my care was superb! Your staff rocks! My care at CPMC was excellent. - D. S.
Dr. Binmoeller, you found my pancreatic cancer one year ago. Dr. John Rabkin performed the Whipple procedure last October 2008. I am aware of the grim statistics, but it was you and your words that I keep in my mind all the time. You were the one who found the cancer and you said, "You have cancer, it's curable and you will be better by the end of the year." I have completed my chemotherapy, radiation therapy and am now back at work full time as a paralegal and I feel wonderful. I have had 3 CT scans and they show no evidence of disease! Thank you so very much. - P.T.
It is a pleasure to be your patient in your facility. I am so very impressed by the excellent care that I received during my time at CPMC. Thank you for caring so much about the patient’s welfare, comfort, and needs. You are all very impressive. – M.H.
Very pleased with the prompt and excellent care. Dr. Binmoeller was wonderful. Thank you Dr. Binmoeller, great staff! - T.D.
I was very impressed by the friendly attitude of all the personnel at the hospital. The doctor and nurses kept me informed and comfortable. My sincerest thank you to all. - J.T.
Very professional, very informative, comforting when exposed to something we had no idea what it would be. – H.N.
Everyone was very friendly and professional. Dr. Binmoeller was nice and seemed to be very knowledgeable. Thanks for your great care. - J.M.
Dr. Binmoeller is just about the best doctor I’ve ever had, and everyone was so wonderful. From Rochelle who was so helpful and kind, to Dina, Erika, and everyone. Thanks you all so very much. - V.V.
I was very impressed with the organization, care and thoroughness of the whole experience and would highly recommend the medical center and staff. – M.D.
This experience exceeded all my expectations and all I encountered were thoughtful and took great care that my needs were met. I was grateful to be there and would recommend your medical center to anyone without hesitation. I was thrilled with the results. - M.F.
Everything was very good. The staff and doctors were personable and helpful. The procedure was well done and I had no discomfort at all. Thanks. - G.H.
I was treated with the utmost kindness for which I was very grateful. To Dr. Binmoeller a special thanks and him “grüezi!” I feel fine! – A.W.
This was my first time at your facility. I was really impressed by the professional attitude, courtesy and friendliness of the staff. Everyone seemed to know what was going on, this was very reassuring to a patient. Dr. Binmoeller was friendly, listened to my questions, and gave very adequate explanations. Thanks to all of you for your wonderful services. - E.W.
The care the staff provided me was outstanding; 5 Star, it should be the Gold standard of CPMC. It far exceeded my expectations. It is remarkable that individually and collectively the staff can and does provide such excellent, exceptionally good patient care.
Dr. Binmoeller is a brilliant physician. He possesses remarkable surgical skills. He did cure me, 100%; no more pain, no more morning sickness and no more need for Zofran. Dr. Binmoeller I thank you. – W.L.
Overall service was excellent. I was even very surprised to receive follow-up calls within a week after both procedures. - R.U.
Thank you for an excellent procedure experience. I especially found my nurse Rachael to be outstanding in her profession and the ‘TLC’ given to both my mother (who is 80) and myself was great. I have had many hospital experiences and tests, and this was one of the best ever, I hope you will continue to use this technology. - G. M.
Nurse “Dina” made me feel very comfortable in preparation of my procedure. Prior to my appointment another nurse, Rebecca, called me to explain what I should expect. They both did a great job. Thanks to all. - N. C.
Thanks you so much for the excellent care. Your staff is all so kind and efficient. I am so thankful there is a place like this to help me. – N. G.
Everyone who knows about your diagnosing my condition says I’m lucky. It has allowed me to deal with my problem before anything bad could happen. More fortunately, with your help and referral, my doctor has agreed to perform the surgery. I want to say thank you. – S. W.
I want to thank you so much for your recent professional expertise in the odyssey I’ve been on. Your candor, genuineness, knowledge and responsiveness in providing me with much needed reassurance and relief, along with superb medical care. Thank you. – E.H.
Paul May and Frank Stein Interventional Endoscopy Center
California Pacific Medical Center
The Paul May and Frank Stein Interventional Endoscopy Center in San Francisco features some of the top-rated gastrointestinal disease doctors and interventional endoscopy specialists in the San Francisco Bay Area, Marin county and Northern California who use the most successful GI non-surgical treatment options available.